We deliver five capabilities. Each is available on its own, and each is designed to connect to the others when you want it to. Everything below is deployed on your infrastructure and handed over to your staff.
Service Management & Support Operations
Ticketing, asset control and change management for IT departments that carry an audit obligation. One record that links the request, the machine, the licence and the person who approved it.
- Service desk and incident management
- Asset, licence and contract registers
- Change control with an auditable trail
- Defect and issue tracking
Infrastructure & Data-Centre Monitoring
Know that something failed before your customers tell you. Servers, network, storage, databases and branch infrastructure watched continuously, with alerting your operations team trusts enough to act on.
- Continuous infrastructure and network monitoring
- Branch and multi-site coverage
- Executive and operational dashboards
- Alerts that become tracked work automatically
Database Administration & Data Resilience
The systems of record — kept fast, kept patched, kept recoverable. Administration, clustering, migration, backup and a disaster recovery plan that has actually been tested.
- Database administration and performance tuning
- High availability and clustering
- Backup, recovery and restore testing
- Migration, ETL and disaster recovery planning
Network & Information Security
The perimeter around everything above, and the encryption inside it. Firewall deployment, network segmentation, secure remote access, and certificate lifecycle management that does not depend on memory.
- Firewall and router deployment
- Network segmentation and secure remote access
- SSL/TLS certificate enrolment and configuration
- Certificate expiry tracking and renewal
Project Governance & PRINCE2 Agile
How the work above gets decided, controlled and evidenced. Governance tailored to your organisation — and, unusually, configured into the tools your teams use rather than left as a document.
- Governance readiness assessment
- Tailoring workshops and PMO setup
- Governance configured into your tooling
- Training and coaching for your staff
How we deliver
Two things apply across everything above: the deployment options we support, and the level of ongoing involvement you want from us afterwards.
Deployment options
Bare metal, virtual machines, containers, air-gapped segments — on your hardware or hardware we supply, including refurbished VPS for secondary workloads.
Managed services and support
Customisation with official plugins, scaling as your estate grows, and an agreed support commitment — while you keep end-to-end control.