Service pillar

Service Management & Support Operations

Ticketing, asset control, change management and defect tracking, deployed inside your network.

Ticketing, asset control, change management and defect tracking — the systems your IT department runs on, deployed inside your network. The reason to treat these as one capability rather than four products is that the value appears at the joins: a request linked to an asset, linked to a change, linked to the person who approved it.

The platforms

Each has its own page with screenshots, what it is for, and what an engagement looks like.

GLPI

IT asset management and service desk. Ticketing and a full CMDB in one system, with inventory automation so the asset register maintains itself.

Product page →

ZenTao

Project and quality management. Requirements, delivery and test evidence in one system, for work where you must prove which change satisfied which requirement.

Product page →

ProjeQtOr

Project, portfolio and risk management. Plans, resources, budgets and risk registers in one system, for work steered on schedule and cost.

Product page →

Leantime

Lightweight project management. Goals, boards and milestones in a tool business departments will actually open.

Product page →

MantisBT

Issue and defect tracking. A focused tracker with rigorous workflow control, for teams with traceability obligations.

Product page →

All five are open source. Each project publishes its own documentation, release notes and licence terms — worth reading before you decide, and worth reading independently of us.

Which ones you need

These tools overlap, and most organisations do not need all of them. GLPI is the front door for internal IT — tickets attached to a live asset register. The other four are all places work gets tracked, and the difference between them is what you owe somebody: ZenTao where a requirement has to be traceable to a release, ProjeQtOr where a project has to be steered on plan, cost and risk, MantisBT where a defect has to have an auditable lifecycle, Leantime where a department simply needs its projects visible.

Which combination fits depends on what you are obliged to evidence and how your teams actually work. That is the first thing we establish during scoping, and we will tell you if you need fewer than you expected. Choosing between our platforms → sets out the full comparison and how each maps onto PRINCE2 governance.

ITIL, implicitly

GLPI is built along ITIL lines: its incident, request, problem and change records, its service catalogue and its CMDB are the objects the framework describes. We do not sell ITIL as a service, because there is nothing to sell — you inherit the discipline by running a service desk correctly. What we do is configure categories, priorities, approval paths and SLA rules so the shape matches how your organisation actually escalates. The counterpart, for projects rather than services, is PRINCE2 Agile.

In use

GLPI service desk dashboard
GLPI service desk dashboard
Leantime kanban board with swimlanes
Leantime kanban board with swimlanes

Screenshots from the GLPI and Leantime projects, shown to illustrate the platforms we deploy and configure. All product names and logos are the trademarks of their respective owners.

Next step

Thirty minutes to turn your IT into an advantage.

Schedule a complimentary, 30-minute consultation where we’ll cut through the complexity to clarify your mission, address your challenges, and define your objectives. Together, we’ll identify your highest-impact priorities, design a tailored solution, assess its business value, and chart a clear roadmap to harness the full agility of your IT — turning it from a flexible tool into a decisive advantage.

Typical response within one business day.

Share with