This is the join most organisations never make: monitoring detects a problem, and the work to fix it is tracked somewhere else entirely — usually email, chat, or somebody’s memory.
We close that loop. When monitoring raises an incident, an item is created automatically in your delivery or service platform, assigned to the right team, with severity mapped to your priority scale and the alert context attached. When the item is resolved, the loop is closed back. Nothing depends on somebody remembering to write it down.
The result is that operational work becomes visible alongside planned work — which is the only way a manager can honestly answer why a sprint slipped, or an auditor can trace an incident from detection to resolution.
Who it’s for
Organisations where the gap between operations and delivery is causing work to be lost.
- Teams where infrastructure incidents are handled informally and never appear in any backlog
- Managers who cannot account for the difference between planned and actual delivery capacity
- Organisations that must evidence incident handling from detection through to resolution
- Operations and development groups that currently hand work between them by email
What we deliver
A configured, tested integration between detection and delivery — not a webhook left as an exercise.
Integration build
API and webhook integration between the monitoring platform and your delivery or service platform.
Severity mapping
Monitoring severity mapped to your priority and SLA matrix, agreed with your teams rather than assumed.
Routing rules
Which alert types create items in which project or queue, assigned to which team.
Context enrichment
Host, metric, threshold and history attached to the created item so the responder has what they need without going back to the console.
Loop closure
Resolution in the delivery platform acknowledged back to monitoring, so the two systems agree on state.
Noise control
Deduplication and dependency rules so a single failure creates one item, not forty.
Documentation and handover
The integration documented so your team can extend it.
How it connects to the rest of your stack
Nothing we deploy is meant to stand alone. These are the joins we build as part of the same engagement.
- Service desk — The same pattern applies where your front door is a service desk rather than a delivery board — alerts become tickets with SLA clocks running.
- Governance — Where PRINCE2 Agile is in scope, unplanned operational work becomes visible against tolerance, which is exactly what stage control is supposed to surface.